Babylon Health (Now eMed) provides cutting edge healthcare - with GP appointments on demand and A.I. medical assistance.

As Lead Product Designer I worked on multiple products and projects (Web, iOS and Android). I lead the doctor video appointments experience - Working with clinicians and data scientists to create revolutionary A.I. products. I was also highly involved in hiring and managing the UX team (We more than doubled in headcount in less than a year) alongside the Head of UX.

  • Product Design, Strategy, Research (Quant + Qual), Prototyping, UX, UI

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Babylon’s main products were an A.I. Chatbot experience and video doctor appointments.

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iOS App - Chatbot, GP Booking, Pharmacy Delivery

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Redesigning a doctors workflow

As well as working on the native mobile apps I lead design on the Doctors video software. The aim was to provide the best patient information and automation of admin tasks. A big challenge was to get the doctors to train the A.I. without burdening them with extra work. 

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Designing for A.I.

A pre-consultation chatbot collects data on symptoms to predict diagnosis. If the doctor chooses to use the suggested diagnosis the A.I. is trained that the prediction was accurate.

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Handling video and audio connection

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Patient history

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I worked closely with data scientists to introduce automatic treatment notes, suggested diagnosis and prescriptions.